Much of my work is telephone tarot work; and as I cannot see the client I work on their energies and voice vibrations.
Even silence has an energy.
That energy speaks to your soul and communicates with much more resonance that the speaking word can ever do.
Of course I tune in and listen to my client but I am also very aware of the emotion behind the words, the silences, the pauses and sighs.
I realise now that we really do not have such an advantage over the animal kingdom with our power of speech.